5 Qualities Every HVAC Technician Should Have

5 Qualities Every HVAC Technician Should HaveWhat qualities should you look for in an HVAC technician who comes to your home to install or repair cooling or heating equipment? HVAC technology is advancing rapidly and the profession has necessarily become more specialized. Today’s field techs have to be highly trained and qualified to meet industry standards.

Higher consumer expectations also require service personnel who bring good customer service skills, too. Since field technicians are the front line of the industry and interface directly with customers, a reputable HVAC contractor looks for these qualities when they recruit and hire:

Proven Qualifications

Technicians who have earned NATE certification come to the job with proof that they meet industry standards. Short for North American Technician Excellence, the NATE program funded by the HVAC industry provides comprehensive testing to verify the technical knowledge and hands-on mechanical skills of HVAC techs. Contractors who hire NATE-certified techs are investing in long-term employees with a high level of professionalism and competence.

Up-to-Date Skills

A professional field tech keeps his knowledge and skills current by taking continuing education classes, participating in training seminars offered by major HVAC equipment manufacturers and staying informed about changes in the industry.

Good Communicator

A professional HVAC technician maintains a dialogue with customers to keep them informed at every step. They’re receptive to questions at any point and answer in straightforward language without confusing techno-jargon. They’re also happy to instruct homeowners in simple DIY maintenance tasks like air filter replacement.

Effective Time Manager

Competent HVAC techs know you want the job done and household comfort restored, ASAP. They’re well-versed in the most time-efficient methods to perform maintenance and repairs, minimizing inconvenience and avoiding unnecessary delays in getting your system up to specs and back in operation.

Equipped for the Job

Servicing today’s complex HVAC systems requires proficiency with professional diagnostic equipment and specialized tools. A skilled technician arrives at the job fully equipped to troubleshoot and repair whatever challenge presents itself.

When you need an HVAC technician with skills and expertise to handle your cooling/heating issues, contact Paitson Bros., on the job in Terre Haute since 1922.

Our goal is to help educate our customers in Terre Haute, Indiana about energy and home comfort issues (specific to HVAC systems). For more information about HVAC technicians and other HVAC topics, download our free Home Comfort Guide or call us at 812-645-6859.

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  • Life's Journey &quo...
    By Jeff Paitson
  • About Jeff

    Jeff Paitson Jeff Paitson is a third generation business owner who continues to run the business with the same values that have been passed down from previous generations since 1922.

    Jeff’s belief is that the business belongs to Jesus Christ; therefore 10 percent of the company’s profits go toward the Maryland Community Church.

    Jeff is a Terre Haute Chamber of Commerce member and in his spare time, he enjoys photography.
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  • About Ethan


    Ethan Ethan Rayburn is a lifelong resident of Terre Haute and a 2005 graduate of Purdue University.

    An Eagle Scout, Ethan spent four years as a non-profit executive with the Boy Scouts of America before joining Paitson Bros. as a comfort advisor and later General Manager. In that role, Ethan has brought a renewed enthusiasm for customer care, integrity, value, and service to Paitson Bros. Heating & Air Conditioning.

    Ethan enjoys singing and was a member of the Purdue Varsity Glee Club. He also enjoys playing and coaching soccer, spending time with his family and two young boys, and volunteering his time and resources with his church, Terre Haute First Baptist Church, which he has attended from a very young age.
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